Returns Policy for Ellà Viè Scalp Elixir
Thank you for purchasing Ellà Viè Scalp Elixir. We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns:
– You may return the Ellà Viè Scalp Elixir within 30 days from the date of purchase.
– The product must be unused, in its original packaging, and in the same condition as when you received it.
– Returns are accepted for orders placed directly through our official website or authorised ed retailers. If you purchased the product from a third-party seller, please refer to their return policy.
2. Return Process:
To initiate a return, please follow these steps:
– Contact our customer support team at email@example.com to notify them of your intention to return the product.
– Provide your order number, contact information, and reason for the return.
– Wait for our customer support team to provide you with a Return Merchandise Authorisation (RMA) number and further instructions for the return.
3. Return Shipping:
– You are responsible for the shipping costs associated with returning the product.
– We recommend using a trackable shipping service to ensure the safe return of the product.
– Please include the RMA number provided by our customer support team on the return package.
4. Refund or Exchange:
– Once we receive the returned product and verify its condition, we will process your refund or exchange.
– Refunds will be issued to the original payment method used for the purchase.
– If you prefer an exchange, please specify the desired product or contact our customer support team for assistance.
– Please note that shipping charges are non-refundable unless the return is due to a product defect or an error on our part.
5. Damaged or Defective Products:
– If you receive a damaged or defective Ellà Viè Scalp Elixir, please contact our customer support team within 48 hours of delivery.
– Provide a detailed description and include any relevant photos.
– We will work with you to resolve the issue promptly, either through a replacement or refund.
If you have any further questions or need assistance with your return, please don’t hesitate to contact our customer support team at firstname.lastname@example.org.
Note: This returns policy is subject to change without prior notice. Please refer to our official website for the most up-to-date information.